Shipping policy
We currently offer domestic shipping only, in the United States of America
- Orders are normally fulfilled and shipped within 2 business days. A "business day" is any day of the week, excluding weekends (Saturday and Sunday) and holidays. We carefully pull, check, and package each order to ensure accuracy and quality before shipping.
- Transit time estimates which may be listed in your cart check-out are measured from the time the mail carrier picks up from our office, following fulfillment. UPS and USPS transit times are also measured in "business days" as defined above. Shipping times displayed in the cart checkout are estimates only due to variables such as weather conditions, traffic, customs clearance, and unforeseen logistical delays.
- If using a 3rd party checkout such as PayPal or Shop Pay, be sure to verify that your shipping address is correct in their system. Customers are responsible for the accuracy of their shipping address on orders placed.
Proceed to the Checkout screen and enter your zip code to calculate the shipping cost for your order. This cost is based upon package weight and distance. A USPS Priority Mail option is offered for packages weighing less than 150 ounces.
Packaging:
All orders are packaged in boxes with wrapping and padding materials added to help protect against potential leaks and breakage during transit.
❄️ Winter Shipping of Liquid Products (Paints, Glues, Varnishes)
During cold weather, we take additional precautions when shipping water-based liquid products, including added inner packaging and insulation. However, prolonged or widespread freezing temperatures may still pose a risk if transit delays occur.
Carrier delays at hubs, in trailers, or in delivery vehicles—especially over weekends or holidays—can expose packages to extended freezing conditions. Smaller container sizes (such as 100 ml or 4 oz bottles) are more vulnerable, though larger sizes may also be affected during sustained cold.
Because weather and transit conditions are beyond our control, we cannot guarantee liquid products will arrive in optimal condition during extreme winter temperatures. To protect product quality, orders containing freeze-sensitive liquids may be placed on a temporary fulfillment hold until conditions improve. If below-freezing temperatures are forecast at the destination or along the transit route, we may also delay shipment until the start of the work week (typically Monday release) to reduce weekend exposure in non-temperature-controlled environments.
Customers are encouraged to review their local forecast and consider regional weather patterns along the transit route. All orders ship from Greer, South Carolina and may travel through multiple states before delivery. During severe cold, customers may wish to delay purchasing liquid products or place them in a separate order from non-liquid items if faster delivery of other supplies is desired.
INQUIRIES about Package Tracking Status or Postal Delivery: The average delivery transit time is shown at checkout based on your selected shipping option. Use the tracking link emailed to you to monitor your package's progress. It is common for USPS to adjust its delivery estimate along the way. Our company has no greater tracking information than you have at your disposal, but we are happy to assist once your package appears to be unreasonably delayed. Please contact us only after the average transit time for the shipping method you selected has been surpassed. This information was provided in both your cart checkout screen and in your emailed order confirmation.
If you haven't received your package, but USPS indicates it was delivered, please contact your postal carrier or local post office branch directly with your tracking number to resolve the issue. By contacting them directly, you can best describe the physical environment where the package may have been left, give special instructions, or get in touch with your mail carrier or their supervisor.
Shipping Address Accuracy
At VarnishDirect.com, we work hard to ensure your orders are delivered promptly and accurately. However, the accuracy of the shipping details provided by you, our customer, is crucial to this process. Here’s how you can help us and what happens if there’s an issue with the shipping address:
Address Verification:
- Your Responsibility: VarnishDirect.com is not financially responsible for packages that cannot be delivered due to incorrect or outdated addresses provided by customers. This includes addresses entered directly at checkout or supplied through third-party apps like PayPal, Shop Pay, Apple Pay, or others. We do not offer refunds or reship orders sent to an incorrect address provided by the customer or through their third-party app.
- Order Confirmation: We do our part by sending an emailed order confirmation immediately after purchase. Please provide a valid email address during checkout and review this confirmation to ensure all details, including your shipping address, are correct. If you notice any errors, please respond immediately so we have the opportunity to correct it before shipment. If you do not receive this confirmation email, please reach out to us via our store website's contact form.
- Double-Check: Please double-check that your shipping address is correct and up-to-date at the time of checkout. The primary responsibility for accuracy lies with you.
- Third-Party Apps: If you use third-party apps like PayPal, Shop Pay, Apple Pay, or others to complete your purchase, ensure your address is current in those platforms to avoid shipping to an outdated address.
Reshipping and Refund Policy:
- Reshipping Process: If a package is returned to us due to an incorrect address, we will contact you to discuss your options. You can choose to have the package reshipped, subject to a reshipping fee, or opt for a refund of your original purchase amount minus the original shipping charge.
- Prevention of Future Issues: Regularly update your address on both our website and any third-party apps you use. Double-check your shipping address during the checkout process, particularly if using a third-party payment platform.
Inclement Weather Shipping Delays and Refund Policy-
At VarnishDirect.com, we understand that inclement weather—such as wildfires, tornadoes, hurricanes, flooding and widespread power outages—can cause shipping delays. These examples are just a few of the potential weather events beyond our control and that of our shipping carriers. Neither packages nor postage costs are refunded due to weather-related delays and unforeseen events, as we incur shipping costs regardless of delivery timeframes. Customers can monitor transit timeframes using the tracking link provided in their shipping confirmation email. However, if your package arrives late due to weather, you are welcome to return it, and it will fall under our standard return policy. We kindly ask for your patience in these situations.
Thank you for your cooperation and understanding. Together, we can ensure a smooth and delightful shopping experience.